Privacy Policy

At Family Safe Solutions, we are committed to protecting your privacy and ensuring the security of any personal information you provide to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect information about you in a variety of ways:

Personal Data

When you engage our services or contact us, we may collect personally identifiable information, such as:

• Name
• Email address
• Phone number
• Mailing address
• Information related to family matters or child protection (only when necessary for service delivery)

Usage Data

We may automatically collect certain information about your device and usage patterns, including your IP address, browser type, operating system, and browsing actions on our site.

2. Use of Your Information

Family Safe Solutions uses the information we collect for the following purposes:

• To provide and maintain our professional services.
• To communicate with you regarding assessments, meetings, or updates.
• To comply with legal obligations under NSW and Australian Federal Law.
• To improve our website and user experience.

3. Confidentiality & Child Protection

Given the sensitive nature of child protection services, we adhere to strict confidentiality standards. Information regarding children, families, and case details is treated with the highest level of security and is only shared with authorized personnel (such as DCJ or legal bodies) where required by law or with your explicit consent.

4. Disclosure of Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except to trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

5. Security of Data

We implement appropriate technical and organizational security measures to protect your personal data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to access, correct, or delete your personal data. If you wish to exercise these rights, please contact us directly using the details below.

7. Contact Us

If you have questions about this Privacy Policy, please contact us:

Family Safe Solutions
Broken Hill, NSW
Phone: +61 429 033 297
Email: taylordegoumois@familysafesolutions.com.au